Support Triage

What it does

Not available yet. Message triage is currently handled inside Email Responder, which reads email, WhatsApp, Instagram and Facebook messages, classifies each one (booking request, urgent, general enquiry, spam) and drafts a reply for your approval. A separate Support Triage agent with routing to team members is not built.

What it handles automatically

• Not built yet - use Email Responder's channel tabs today
• Email, WhatsApp, Instagram and Facebook are already classified there
• Routing to specific team members is not available
• Intercom and Zendesk are not connected

Connected tools