Frequently Asked Questions

Most businesses are fully set up and running their first agents within 10 minutes. You answer 5 questions about your business, connect your Gmail and Google Calendar, and deploy your first agent. That's it.

None at all. If you can send an email, you can use Rova. Everything is guided and there's no coding or configuration required.

Yes and it's easier than you'd think. Connect your Google Calendar and we'll automatically import your last 2 years of customer bookings in one click. You can also embed our booking widget directly on your existing website so your customers don't notice any change.

Yes. Every new account gets 14 days on the Pro plan, completely free. No credit card required. After 14 days you choose which plan suits you, or you can cancel with no charge.

Each agent handles a specific part of your business. Booking Agent takes care of appointment requests, Email Responder handles incoming emails, Invoice Chaser follows up on unpaid invoices, and so on. On Starter you get 3 agents, on Pro you pick any 8 from our full library, and Growth includes all 25+.

Only if you explicitly turn on auto-send for a specific agent. By default, every message Rova drafts comes to you for approval first. You read it, edit it if you want, and click Approve. Nothing goes out without you seeing it unless you've chosen otherwise.

No. Every message is written in your voice, with your sign-off, using natural language. There are no AI tells, no corporate speak, no robotic phrases. Your customers will think you wrote it yourself.

Since everything goes through your approval queue by default, you'll catch anything off before it reaches your customer. If you're using auto-send and something does slip through, you can correct it immediately and the agent learns from your edits over time.

Yes. Upgrade, downgrade, or cancel anytime from your Settings → Billing page. No long contracts, no notice periods.

Every plan includes unlimited AI actions, all messaging channels (Email, WhatsApp, Instagram, Facebook DMs), Google and Outlook Calendar, and email support. The difference between plans is the number of agents you can run and the AI model quality.

No. Every plan is truly unlimited. No caps, no credits, no overage charges. Your busiest day costs the same as your quietest.

We accept all major credit and debit cards via Stripe. Annual plans can also be paid by bank transfer. Email hello@getrova.xyz to arrange this.

You do. Your customer records, booking history, and conversation data belong entirely to you. You can export everything as a CSV from your Settings at any time.

You can export everything before you cancel. After cancellation, your data is deleted within 30 days in line with GDPR. We don't hold onto anything.

Yes. Rova is built and operated in the UK, fully compliant with UK GDPR. We never sell your data or your customers' data to third parties. Full details are in our Privacy Policy.

All data is encrypted in transit and at rest. We use row-level security on our database, meaning your data is completely isolated from other businesses on the platform. No Rova employee can read your customer data.